Home Decorators Collection

Home Decorators Collection Store Details
4,974 customers have rated this store since April 2003

 
4.4
See all ratings
All Ratings
  • 4.4 On-time delivery - Product arrived when expected
  • 4.4 Selection of products - Types of products available
  • 4.3 Charges stated clearly before order submission
  • 4.1 Prices relative to other online merchants
  • 4.5 Product met expectations
  • 4.4 Ease of finding what you are looking for
  • 4.3 Clarity of product information
  • 4.7 Availability of product you wanted
  • 4.4 Overall satisfaction
  • 3.8 Shipping charges
  • 4.5 Would shop here again
  • 4.4 Overall look and design of site
  • 4.1 Variety of shipping options
  • 4.6 Order tracking
  • 4.2 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Home Decorators Collection, a company of The Home Depot, is one of the nation's premier direct sellers of merchandise for the home. We offer a vast selection of high-quality furniture, rugs, lighting, window treatments, sink cabinets, accessories and much more! Each item is expertly designed and crafted, but priced to appeal to value-conscious consumers. Home Decorators Collection - where value and selection come home.
Contact Information
Physical Address: 2455 Paces Ferry Road
Atlanta GA 30339
UNITED STATES
Customer Service: Tel: 1-877-537-8539
Fax: 1-314-521-5780
Email: customerservice@homedecorators.com
Web site: http://www.HomeDecorators.com\
Features & Services

Ordering Methods
Order phone number: 1-877-537-8539
Toll-free order phone number: 1-877-537-8539
Order fax number: 1-314-521-5780
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
6 Reviews TotalReviews 1 - 6 of about 6
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
  • 4.5 
by Cyd, Wednesday, April 04, 2012 7:12 AM
Love the selection and service of Home Decorators Collection.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Techman55, Monday, April 02, 2012 8:54 AM
I had to contact H.D.C. to report broken glass for light fixture. There were no stickers on packaging indicating fragile contents. Would strongly recommend they start doing so to avoid having to send replacements to customers. Otherwise pleased with the prompt replacement of fixture.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
by nnm, Thursday, March 01, 2012 8:55 AM
Love the chair and ottoman. Got a great price and free shipping. Customer Service was fantastic. I am happy.
Love your items. This my first time shopping with Home Decorators.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 3.5 Shipping charges
  • 3.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 2.5 Clarity of product information
by Bren, Tuesday, February 28, 2012 8:42 AM
Excellent in every respect!
There were no size dimensions given for the storage box I purchased, so I really don't know what "jumbo", "large" or "medium" means. I guess I'll find out.
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.0 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.5 Availability of product you wanted
  • 3.5 Order tracking
  • 3.0 Customer support
  • 4.0 
  • 3.5 Shipping charges
  • 3.0 Variety of shipping options
  • 3.0 Prices relative to other online merchants
Tuesday, February 28, 2012 8:17 AM
I bought a painting and was a bit disappointed as there was quite a color difference between the image in the website versus the actual painting when it arrived. The image in the website had more vibrant and deeper colors, unfortunately in person the painting was not as vibrant.I think the website image needs to be adjusted so that the colors are more muted and closer to the actual image.
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.0 Customer support
  • 3.5 Order tracking
  • 3.5 Availability of product you wanted
  • 3.5 
  • 3.5 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 3.5 Ease of finding what you are looking for
  • 3.5 Overall look and design of site
Thursday, February 23, 2012 7:55 PM
The colors of the throw were perfect with the picture online. I thought this was great.....
Site was easy to shop for what I needed. Just hope colors look somewhat like the pictures
 


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