Drs. Foster & Smith

Drs. Foster & Smith Store Details
17,706 customers have rated this store since April 2003

 
4.7
See all ratings
All Ratings
  • 4.7 Overall satisfaction
  • 4.4 Ease of finding what you are looking for
  • 4.7 Customer support
  • 4.8 Would shop here again
  • 4.3 Prices relative to other online merchants
  • 4.5 Selection of products - Types of products available
  • 4.8 Charges stated clearly before order submission
  • 4.4 Overall look and design of site
  • 4.5 Variety of shipping options
  • 4.8 Product met expectations
  • 4.8 Availability of product you wanted
  • 4.8 On-time delivery - Product arrived when expected
  • 4.7 Order tracking
  • 4.6 Clarity of product information
  • 4.6 Shipping charges
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 2253 Air Park Road
Rhinelander WI 54501
UNITED STATES
Customer Service: Tel: 1-800-381-7179
Fax: 1-800-776-8872
Email: CustomerService@DrsFosterSmith.com
Web site: http://www.DrsFosterSmith.com
Features & Services

Ordering Methods
Order phone number: 1-800-381-7179
Toll-free order phone number: 1-800-381-7179
Order fax number: 1-800-776-8872
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Expedited, FedEx 2nd Day
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
784 Reviews TotalReviews 1 - 10 of about 784
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 3.0 Ease of finding what you are looking for
  • 3.5 
  • 3.5 Overall look and design of site
by Abbey, Sunday, May 20, 2012 6:24 PM
I was pleased with my purchase of electric fencing with dog collar. The only issue I had was some difficulty navigating the site.
I was very happy with my purchase today. My only complaint was the speed of processing of the site which made it difficult to navigate and view products.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Sunday, May 20, 2012 5:57 PM
I can always find what I am looking for at Drs Foster and Smith. The prices are great, the shipping exceptional and the merchandise is top of the line.
I always order pet and aquarium supplies from Dr Foster and Smith.Easy to locate on website, reasonably priced and delivery is always quick and efficient.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 4.5 
by bigred, Sunday, May 20, 2012 5:04 PM
love the magazines which i could get more things right now hopefully soon
great magazine
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Sunday, May 20, 2012 4:41 PM
I have been shopping at Foster and Smith for many years. I have never been disappointed with their products or customer service.
I have shopped at Foster & Smith for many years and have never been unhappy with any purchase.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Availability of product you wanted
  • 4.0 Order tracking
  • 4.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 5.0 
by Gumby, Sunday, May 20, 2012 2:35 PM
It wasn't any of your fault that it took so long to receive the medicines that I needed for my dog. I had to wait on getting the ok from my vet, which took longer than I wanted it to. Once I got the ok from my vet & once you guys got the ok from them also, & once you were able to ship them to me. I than received the meds within 5 - 6 days after that. Thank you for helping me to get my dogs meds to me, and helping me to get them cheaper than what I was paying at my vet's clinic.
So far so good, very reasonable prices, compared to my vets.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Availability of product you wanted
  • 5.0 Order tracking
  • 3.5 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 2.5 Ease of finding what you are looking for
  • 3.5 Overall look and design of site
by Rick, Sunday, May 20, 2012 1:17 PM
The pump filter material was slightly stiffer than prior, somewhat harder to use. Otherwise excellent quality and construction.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 3.0 
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by JB, Sunday, May 20, 2012 12:23 PM
Love the product availability...ordered on Saturday and a my product arrived the following Saturday...no problems at all.
Always a pleasure shopping with DF&S...great site, great prices, all-around great experience.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Sunday, May 20, 2012 11:05 AM
its very easy to shop on line with Drs. Foster & Smith...everything is easy to find
the only problem i have is with finding the reminder list place...I need reminders both deleted and edited and seem to be blind cause i can't find them...I have been shopping with Doctors Foster and Smith for a couple years and really enjoy the ease of getting what I need purchased and delivered. I also like the option of calling customer service to order if I have an old age moment...
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by Bob, Sunday, May 20, 2012 11:01 AM
Great service
Very easy to find products,good description, easy check out.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by Sandy P, Sunday, May 20, 2012 10:55 AM
I have use Doctors Foster and Smith for years! I love their products and prices.Much better than any other advertised competitors, which you would advertise as much as they do because people need to know!
I have been a customer with Drs. Foster & Smith since 1997. I am never disappointed with my purchases. They are the cheapest for flee and tick meds and heartworm meds.We thank you and our four legged child thanks you.
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