MarineDepot.com

MarineDepot.com Store Details
37,179 customers have rated this store since April 2003

 
4.6
See all ratings
All Ratings
  • 4.7 Would shop here again
  • 4.8 Product met expectations
  • 4.6 Overall satisfaction
  • 4.7 Availability of product you wanted
  • 4.4 Selection of products - Types of products available
  • 4.6 Customer support
  • 4.6 Charges stated clearly before order submission
  • 4.3 Ease of finding what you are looking for
  • 4.4 Clarity of product information
  • 4.3 Variety of shipping options
  • 3.8 Shipping charges
  • 4.7 On-time delivery - Product arrived when expected
  • 4.4 Overall look and design of site
  • 4.2 Prices relative to other online merchants
  • 4.7 Order tracking
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: MarineDepot.com is the world’s #1 supplier of marine and reef aquarium supplies. The company was founded in 1997 by self-professed “fish geek” Ken Wong after he became frustrated by the lack of selection and support provided by many local fish stores. Today, MarineDepot.com offers over 7,500 popular and hard-to-find products with free technical support provided by a staff of aquarium experts known as the Reef Squad. MarineDepot.com employs 45 full- and part-time employees in Garden Grove, CA. The company was included in the 500|5000 List of Fastest Growing Businesses in 2011 and is a 3-time Top 500 Internet Retailer and BizRate Circle of Excellence winner.
Contact Information
Physical Address: 14271 Corporate Drive
Garden Grove California 92843
UNITED STATES
Customer Service: Tel: 1-800-566-3474
Fax: 714-385-0180
Email: customercare@marinedepot.com
Web site: http://www.marinedepot.com
Features & Services

Ordering Methods
Order phone number: 800-566-3474
Toll-free order phone number: 800-566-3474
Order fax number: 714-385-0180
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: APO/FPO
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
43 Reviews TotalReviews 1 - 10 of about 43
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by tealdragonfly, Saturday, May 19, 2012 5:26 AM
Great transaction!
Great site. I order aquarium supplies regularly from them.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Tuffy6969, Sunday, April 22, 2012 9:42 AM
If there were higher ratings than "stars" and "1-10" - I would happily give them to MarineDepot.Com. I can't tell you the amount of items I have ordered from them. What I CAN tell you is that NONE of them have ever been late or the wrong item! Thanks again guys!
As usual - MarineDepot.com came through for me. All parts needed were in stock & I will receive them tomorrow. I don't use ANY other site on the internet for my picky aquarium needs! Thanks guys!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 4.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Saturday, April 21, 2012 9:30 AM
Some items were back ordered but I knew it when I ordered.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 0.5 Order tracking
  • 0.5 Availability of product you wanted
  • 1.5 
  • 1.5 Selection of products - Types of products available
  • 1.5 Overall look and design of site
  • 1.5 Ease of finding what you are looking for
Saturday, April 14, 2012 7:17 AM
I have not received anything
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.0 Customer support
  • 1.0 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 4.0 Overall satisfaction
  • 3.0 Would shop here again
  • 4.5 
by Aquataine, Wednesday, April 11, 2012 2:32 PM
I was happy with the service provided by Marine Depot. But I would prefer in the future to receive my items by regular mail. Altogether I paid close to $100 extra for UPS to deliver, along with the brokerage charges, and it was a disaster.UPS delivered the item three times while I was on vacation. AFter the third delivery, they return the item to the shipper. UPS has very limited hours and I had to take time off work to pick up the package. I could not locate the building and could not reach anyone who could help me by phone. Finally I was able to convince them to deliver the package a fourth time and leave a cheque for the driver. This way I was finally able to receive my product.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 
  • 4.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Mac, Wednesday, April 11, 2012 10:52 AM
A pleasure to do business with. Prompt attention to my order and I received it, intact, on time.
They had what I was looking for and at reasonable prices. Looking forward to seeing how well their shipping department works.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 Customer support
  • 5.0 
  • 2.5 Shipping charges
  • 3.5 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by Seadog, Wednesday, March 28, 2012 6:34 AM
I love shopping at marine depot. Cause it's one stop shopping for all my aquarium needs.
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.5 Order tracking
  • 4.0 Availability of product you wanted
  • 4.5 
  • 4.5 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
Monday, March 26, 2012 8:01 AM
I purchased the items for a person living overseas. I will deliver them when I travel there in the near future.
I ordered these items for a person who lives overseas.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 4.5 Overall satisfaction
  • 4.5 
by Missouri Coral, Thursday, March 22, 2012 10:08 AM
First, Marine Depot had the product I wanted without going to a specialty site. Then, they matched the lowest price I was able to find. Overall, a very rewarding experience
Initially, I felt that their prices were too high. But, when I found their price matching offer, I was pleased to order from them, having ordered previously and having a good experience.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
by Jls, Tuesday, March 20, 2012 9:26 AM
Everything time I've ordered from marine depot the orders have alway been correct and on time
Never have let me down when I need someone marine depot has it
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