US-Mattress.com

US-Mattress.com Store Details
18,242 customers have rated this store since December 2001

 
4.4
See all ratings
All Ratings
  • 4.3 Variety of shipping options
  • 4.4 Overall satisfaction
  • 4.4 Selection of products - Types of products available
  • 4.2 Order tracking
  • 4.7 Charges stated clearly before order submission
  • 4.4 Availability of product you wanted
  • 4.3 Prices relative to other online merchants
  • 4.2 Customer support
  • 4.5 Product met expectations
  • 4.4 Clarity of product information
  • 4.3 On-time delivery - Product arrived when expected
  • 4.6 Shipping charges
  • 4.1 Would shop here again
  • 4.2 Overall look and design of site
  • 4.3 Ease of finding what you are looking for
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 1289 Ricket Road
Brighton MI 48116
UNITED STATES
Customer Service: Tel: 800-455-1052
Fax: 810-229-2388
Email: help@us-mattress.com
Web site: http://www.us-mattress.com
Features & Services

Ordering Methods
Order phone number: (800) 452-1052
Toll-free order phone number: (800) 452-1052
Order fax number: 810-229-2388
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
24 Reviews TotalReviews 1 - 10 of about 24
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 4.0 
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
by Angela M., Saturday, May 12, 2012 3:43 PM
I love my pillow!!!
I purchased two of these pillows for my son for Christmas and he loves them. So I finally decided to purchase one for myself as I am due for a new one. Plus, a bonus of free shipping! Can't beat that.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by JohnnyMac, Saturday, May 12, 2012 9:18 AM
Good Product. Good Working Website. Good Delivery Updates.Good delivery crew.
Wonderful Site. Easy to use. Informative. Great prices.
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Geo-1, Thursday, May 03, 2012 7:23 AM
recieved two phone calls to advise delivery, and one e-mail. Product was as advertised.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by TMATRAS, Thursday, April 26, 2012 6:08 AM
I would always use this method to order a mattress. The pricing and non-hassel of a sales person makes this my preferred choice of chopping.
I love the prices. We have been shopping around for month and finally found you site. we love all the measurments were there to ensure a perfect fit.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 4.5 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Availability of product you wanted
  • 0.5 Order tracking
  • 1.0 Customer support
  • 4.5 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by ticked, Wednesday, April 25, 2012 8:40 PM
im to ticked off this whole process,and was insulting to recieve a how did we do survey before the item arrived.i recieved the survey on march 17.i just recieved my purchase item on april 25.whats up with that,i would never recommend this company to anyone i liked.but what saved the day,was the deal on the mattress
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by SueyD, Wednesday, April 25, 2012 8:35 AM
Ordered an extra-long mattress for my extra-long 14 yr old. Mattress was delivered EARLIER than I expected - which is nice! I got 2 calls from US-Mattress beforehand - telling me delivery times, and then a call from the delivery people - REALLY nice to know exactly when it would be delivered. Only complaint - there were 2 small dime-sized holes in the fabric! But I had also purchased a mattress cover for it, so not too worried. My son LOVES the length and comfort of his new mattress!
Good pricing, easy to find the right fit, good descriptions...
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Tuesday, April 17, 2012 10:50 AM
second time i made purchase. happy with both!
happy with experience
  • 2.0 Would shop here again
  • 1.5 Overall satisfaction
  • 1.0 On-time delivery - Product arrived when expected
  • 2.0 Customer support
  • 2.0 Order tracking
  • 2.0 Availability of product you wanted
  • 3.5 
  • 5.0 Shipping charges
  • 4.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Friday, April 13, 2012 5:21 AM
It's been nearly two weeks since I placed the order. I finally got a call yesterday that the mattress had been shipped. They wouldn't deliver it until next Wednesday (the 18th) which makes the total time more than 2 weeks. I never received an email saying it had shipped or telling me what to do for delivery (both of which I was led to believe I would from my purchase confirmation).
  • 0.5 Would shop here again
  • 5.0 Overall satisfaction
  • 0.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Monday, April 09, 2012 9:50 AM
We had requested a mattress which matched a Simmons Middleton, extra firm. The sales rep matched our order to a Corsicana 8325. Instead we received a foam mattress not even labeled Corsicana. The Middleton is a coiled Mattress, not a foam mattress. Also the foundation is so under quality, lined by cardboard. Very, very disappointed.
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 4.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by twoshoes85, Thursday, March 29, 2012 9:24 PM
The mattress feels great and was a pretty good price. However the shipping company had very limited delivery dates so I had to wait 2 weeks after the mattress was finished for it to be delivered. When it did get here they set everything up quickly.
There was a large selection of mattress at very competitive prices. The purchase was very smooth and hopefully shipment will be on time.
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