Sierra Trading Post

Sierra Trading Post Store Details
720,379 customers have rated this store since November 2001

 
4.5
See all ratings
All Ratings
  • 4.3 Ease of finding what you are looking for
  • 4.3 Selection of products - Types of products available
  • 4.6 Customer support
  • 4.5 Overall satisfaction
  • 4.5 Prices relative to other online merchants
  • 4.6 On-time delivery - Product arrived when expected
  • 4.4 Availability of product you wanted
  • 4.3 Overall look and design of site
  • 4.6 Charges stated clearly before order submission
  • 4.4 Product met expectations
  • 4.6 Would shop here again
  • 4.2 Variety of shipping options
  • 4.6 Order tracking
  • 4.4 Clarity of product information
  • 3.7 Shipping charges
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Sierra Trading Post carries men, women, and children's clothing, outdoor gear, specialty sports gear and home furnishings.
Contact Information
Physical Address: 5025 Campstool Rd
Cheyenne WY 82007-1898
UNITED STATES
Customer Service: Tel: 800-713-4534
Fax: 800-378-8946
Email: customerservice@sierratradingpost.com
Web site: http://www.sierratradingpost.com
Features & Services

Ordering Methods
Order phone number: (800) 713-4534
Toll-free order phone number: (800) 713-4534
Order fax number: (800) 378-8946
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Expedited Ground
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
62 Reviews TotalReviews 1 - 10 of about 62
  • 5.0 Would shop here again
  • 2.5 Overall satisfaction
  • 1.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 5.0 Order tracking
  • 3.0 Availability of product you wanted
  • 4.0 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 1.5 Overall look and design of site
by MJ, Sunday, May 20, 2012 7:30 PM
I have done business with Sierra Trading Post for 15 years. They continue to stock a large selection of inventory at very trasonable prices.
I purchased Teva sandals, I paid 50% of the retail price, very good value.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 1.0 Shipping charges
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by Bubbles in Australia, Saturday, May 19, 2012 3:07 PM
Four orders in a month - 3 pairs of shoes; 5 ladies' vests - all arrived promptly and without fuss. All splendid quality and beautiful appearance. I am absolutely delighted with each and every purchase. Hearty thanks and compliments to Sierra.
Absolutely and thoroughly delighted!
  • 4.0 Would shop here again
  • 3.5 Overall satisfaction
  • 2.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.0 Order tracking
  • 4.5 Availability of product you wanted
  • 3.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 
  • 5.0 Prices relative to other online merchants
by PLT, Saturday, May 19, 2012 5:44 AM
Overall, it was a good experience. Two of three products were exactly what I expected. The third, a swim suit, was MUCH smaller than anticipated. Reviews warned of this and I ordered a size 2-3 sizes bigger. Still VERY small. I would order through this site again but only after trying on the same product locally. I was very pleased with the great prices and online chat service.
I just placed my 2nd order with Sierra Trading Post and expect my 1st to be delivered soon. I am new to the site, but used the online live chat for customer service questions. They were excellent. I am hoping that delivery and products will be equally excellent. The proof will be in the pudding!
  • 4.5 Would shop here again
  • 3.0 Overall satisfaction
  • 3.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 3.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.0 
  • 4.0 Overall look and design of site
by truetoform, Saturday, May 19, 2012 5:05 AM
I think the returns express is somewhat confusing. I ordered about $100 worth of merchandise so I should have received free shipping but since I did a returns express, I was charged $2.95 for the shipping and I will be charged the full amount for the return shipping. Somehow this doesn't make sense.
Generally problematic due to poor quality of many of the items I purchased requiring return shipping and/or exchanges.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 4.5 Prices relative to other online merchants
by Joan J, Friday, May 18, 2012 7:19 PM
I have always been happy with the quality and price of everything I have purchased at Sierra Trading Post.
I have been extremely satisfied with everything that I have purchased from you. The value and the quality have been exceptional!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by R.B.C. in Massachusetts, Friday, May 18, 2012 3:19 PM
Great job with all my orders.
Great job, will be moving to Alaska in September 2012,will be looking for more cold weather bargains, thank you STP R.B.C. Worcester massachusetts
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
by Callie, Wednesday, May 16, 2012 9:28 PM
I love to shop at Sierra Trading Post. I am a fairly new customer (I have ordered 3 times), but it has always been a pleasant experience. I have received my orders promptly and have been very pleased with all of the products that I have ordered. Very good company to do business with.
I have bought from this company before and I am always very satisfied with their products, well their shoes. That is what I have bought. This is a very good company to do business with. They definitely have my vote.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.5 
  • 5.0 Selection of products - Types of products available
by Uncleredeye, Wednesday, May 16, 2012 5:21 AM
Far exceeded my expectations.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 4.5 
Tuesday, May 15, 2012 1:56 PM
Products were as I expected. Delivered quickly.
I liked everything but the religious quotation. I'm an atheist. I like the products and would continue to oder if that material could be omitted.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 2.5 Clarity of product information
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 
  • 2.5 Selection of products - Types of products available
by Belbell, Saturday, May 12, 2012 6:28 AM
I have placed 4 separate orders (3 prs shoes; 5 quilted/reversible vests) with Sierra within the past month. Three of the orders have arrived, each in good time, and each item of splendid quality, appearance, value. I could not be more delighted. My most hearty and sincere compliments to the company, and I look forward to the arrival of my most recent order, as well as further purchases. I am also hoping that my recommendations to friends will be taken up.
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