NOVICA.com

NOVICA.com Store Details
7,685 customers have rated this store since May 2001

 
4.6
See all ratings
All Ratings
  • 4.6 Selection of products - Types of products available
  • 4.4 Ease of finding what you are looking for
  • 4.7 Customer support
  • 4.2 Prices relative to other online merchants
  • 4.5 Overall look and design of site
  • 4.6 Charges stated clearly before order submission
  • 4.1 Variety of shipping options
  • 4.6 Product met expectations
  • 4.2 Shipping charges
  • 4.7 Would shop here again
  • 4.6 Order tracking
  • 4.8 Availability of product you wanted
  • 4.7 On-time delivery - Product arrived when expected
  • 4.6 Overall satisfaction
  • 4.5 Clarity of product information
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: NOVICA.com features over 8500 handcrafted works of art from around the world.
Contact Information
Physical Address: 11835 W. Olympic Blvd
Los Angeles CA 90064
UNITED STATES
Customer Service: Tel: (877) 266 8422
Fax: (310) 479-7246
Email: service@novica.com
Web site: http://www.novica.com
Features & Services

Ordering Methods
Order phone number: (877) 2NOVICA
Toll-free order phone number: (877) 2NOVICA
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
58 Reviews TotalReviews 1 - 10 of about 58
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 
  • 4.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Guil, Sunday, May 20, 2012 10:42 AM
This was a great experience buying a gift from NOVICA. I plan on making more purchases from this website.
Easy shopping, and a great variety of itmes to choose from. I appreciate Novica's dedication to showcasing artisanal products, especially those of South American artists.
  • 3.0 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 
  • 4.0 Shipping charges
  • 3.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 2.5 Prices relative to other online merchants
by Nebrakadesra, Saturday, May 19, 2012 4:01 PM
While I absolutely love the large selection of beautiful jewelry, the high prices will inevitably keep me from buying from Novica on a regular basis. I WILL continue to purchase items, but it will be for the occasional special day.
I love the variety of the jewelry! Beautiful selection.
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 4.5 Order tracking
  • 5.0 
  • 4.5 Clarity of product information
  • 4.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
by LouLou, Saturday, May 19, 2012 7:38 AM
Order arrived quickly. Very happy with product and packaging was above expectations. A+++
Look forward to shopping more from this merchant.
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by SMILE, Saturday, May 19, 2012 3:19 AM
great jewelery
  • 5.0 Would shop here again
  • 4.0 Overall satisfaction
  • 2.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.5 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Friday, May 18, 2012 9:02 AM
The products ae beautiful. However size is the issue and there is the matter of how long the product will last. I decided to keep one of the products because it was a little bigger. If both were big enough, I would not have a need to return the product of have any fault at all. The overall experience of using Novica.com was wonderful.
  • 4.0 Would shop here again
  • 2.5 Overall satisfaction
  • 3.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 4.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Judes, Thursday, May 17, 2012 7:33 AM
I had to return this item...the ring was much bigger than I expected and did not sit well on my finger. Beautifully crafted , but bulky and uncomfortable.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 4.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 4.0 Clarity of product information
by Ann, Thursday, May 17, 2012 6:50 AM
The earrings were beautiful, and beautifully crafted. They relly look stunning in my daughters ears. I am more than pleased with my purchase.
The selection of what I was looking for was wonderful- so much to choose from! I will definitely come back again.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 3.0 
  • 3.0 Shipping charges
  • 3.0 Variety of shipping options
  • 3.0 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
Wednesday, May 16, 2012 8:00 PM
I enjoy the unique selection of products, as well as the ability to support artisans throughout the world.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Clarity of product information
by Marcia, Wednesday, May 16, 2012 6:52 PM
I love the idea of getting interesting accessories and artwork and helping artisans find an outlet for quality work.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
Wednesday, May 16, 2012 5:57 PM
I liked the concept of purchasing from the artist.
I've very excited about the variety of theh products, as well as the access to these types of products. Will hold off making recommendatations to friends until I see the product.
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