Things Remembered

Things Remembered Store Details
176,582 customers have rated this store since July 2000

 
4.4
See all ratings
All Ratings
  • 4.3 Charges stated clearly before order submission
  • 4.6 Availability of product you wanted
  • 4.7 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 4.6 Order tracking
  • 3.8 Prices relative to other online merchants
  • 4.4 Overall satisfaction
  • 4.3 Customer support
  • 4.2 Variety of shipping options
  • 3.5 Shipping charges
  • 4.3 Clarity of product information
  • 4.3 Selection of products - Types of products available
  • 4.4 Overall look and design of site
  • 4.4 Would shop here again
  • 4.4 Ease of finding what you are looking for
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Things Remembered offers a wide selection of personalized gifts to commemorate all of life's special moments. They personalize gifts for weddings, birthdays, corporate awards, employee recognition and much more.
Contact Information
Physical Address: 5500 Avion Park Drive
Cleveland OH 44143
UNITED STATES
Customer Service: Tel: (866) 902-4438
Email: customerservice@thingsremembered.com
Web site: http://www.thingsremembered.com
Features & Services

Ordering Methods
Order phone number: (866) 902-4438
Toll-free order phone number: (866) 902-4438
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
154 Reviews TotalReviews 1 - 10 of about 154
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 2.5 Shipping charges
  • 4.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
Friday, May 18, 2012 12:40 PM
Problem was quickly fixed, no problems. Very courteous!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Tamster, Friday, May 18, 2012 12:27 PM
I uploaded a photo to be put on a throw blanket and delivered it to my mom for mother's day. It was delivered a week early, which was great! She loved it! It looked exactly like the photo! I will definitely use Things Remembered again!
Easy to get around on the website. Pictures and information were very clear.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Jinki, Friday, May 18, 2012 10:22 AM
I bought this as a wedding present. They loved it. Engraving was all spelled correctly.
I've always gone to Things Remembered for wedding presents. I was so happy to find them on line because there isn't a Things Remembered near where I live.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by M. Claypool, Friday, May 18, 2012 6:27 AM
Customer Service is outstanding!!! It is always a pleasure doing business with you. Quality of product is great and shipping is fast.
It is always a pleasure doing business with TR!
  • 4.0 Overall satisfaction
  • 4.0 Would shop here again
  • 4.5 Clarity of product information
  • 3.0 Charges stated clearly before order submission
  • 4.5 Variety of shipping options
  • 2.0 Shipping charges
  • 5.0 
  • 4.5 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 Prices relative to other online merchants
Friday, May 18, 2012 6:02 AM
Was a gift, I did not see the purchased. I ordered online.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Persaud, Friday, May 18, 2012 5:43 AM
I love shopping here! It's easy and fast. I can trust that what I am purchasing is going to be great.
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 3.0 Availability of product you wanted
  • 4.0 
  • 1.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 2.0 Prices relative to other online merchants
by Sid, Thursday, May 17, 2012 10:14 PM
Good prompt delivery! Excellent collection and wrappingIt would be helpful if you could provide real life images of the products so that it becomes easier to gauge the relative size. I ordered a clock and it was too big!
Convenient, easy and wonderful! Definitely a must recommend!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.0 Shipping charges
  • 4.5 Variety of shipping options
  • 3.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by VERY satisfied customer, Thursday, May 17, 2012 9:21 PM
I love the necklace and box I purchased for my god daughter's birthday. I plan on ordering often for great looking, and great quality gifts. Delivery was speedy and no problems at all. P.S. My god daughter LOVED her birthday present!
I have visited Things Remembered stores,purchased from them and have been happy with the quality of my purchases. First time online purchase from Things Remembered. Looking forward to enjoying the same quality of merchandise that I have found in your stores.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 2.5 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by Left Hanging, Thursday, May 17, 2012 6:12 PM
The item was sent as a gift and transfered from UPS to USPS and there is no confirmation of DELIVERY to the address just transfer from UPS to USPS and an estimate of when USPS would deliver it. So I am unsure if the item actually was delivered.
Anytime I need a "special" gift this is where I shop
  • 4.5 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Bema, Thursday, May 17, 2012 10:27 AM
Thankyou, so much for making Mother's Day so easy and special for my mother!
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