Ice.com

Ice.com Store Details
97,634 customers have rated this store since May 2000

 
4.3
See all ratings
All Ratings
  • 4.5 Clarity of product information
  • 4.3 Overall satisfaction
  • 4.6 Availability of product you wanted
  • 4.3 Prices relative to other online merchants
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Variety of shipping options
  • 4.2 Product met expectations
  • 4.5 Selection of products - Types of products available
  • 4.3 Would shop here again
  • 4.4 Order tracking
  • 4.7 Charges stated clearly before order submission
  • 4.5 Ease of finding what you are looking for
  • 4.6 Shipping charges
  • 4.6 Overall look and design of site
  • 4.4 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: ICE.com is committed to providing our customers the best value, quality, service and selection of jewelry in the world. With over 20 years of experience, our founders have an unprecedented record and reputation for bringing quality jewelry to some of the world's most prestigious stores. Now bringing it directly to you giving our customers the opportunity to acquire beautiful jewelry at incredible savings!
Contact Information
Physical Address: 1083 State Route 9
Champlain NY 12919
UNITED STATES
Customer Service: Tel: 1-800-539-3580
Fax: 1-800-393-4925
Email: info@ice.com
Web site: http://www.ice.com
Features & Services

Ordering Methods
Order phone number: (800) 539-3580
Toll-free order phone number: (800) 539-3580
Order fax number: (800) 393-4925
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
83 Reviews TotalReviews 1 - 10 of about 83
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Chiefmac, Saturday, May 19, 2012 4:19 PM
Nice procduct, except expected chain to be longer
Love the site. I come here when I want something special
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Charges stated clearly before order submission
  • 4.5 
  • 5.0 Variety of shipping options
by marcos, Saturday, May 19, 2012 3:40 PM
I had a double charge on my account which of course was unexpected. I called and the rep handled the whole issue immediately within an hour or so of me calling. I had my money back and I couldn't have been more happy with the service and also the product. My mom loved it.
For my first time purchase, it was a pleasant one. I enjoyed looking over your products with my partner for a mother's day gift and I'm sure its going to be great.
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 4.5 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Mothermary, Friday, May 18, 2012 7:19 AM
So far so good....really my first purchase from them, although my daughter in law purchases from them often.
My daughter in law buys from ICE and has told me about the site, but this is my first order....I hope it is all I would like it to be,
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 1.5 Order tracking
  • 1.5 Customer support
  • 4.5 
  • 4.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by Perakin, Friday, May 18, 2012 5:46 AM
Ice never posted that the product shipped. I tried to contact support but they never replied. then the product arrived the next day.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by spidersmate, Friday, May 18, 2012 5:28 AM
I just wish the cord was a little heavier.
I've been watching for this items to be on sale for a long time. Finally!!!
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Thursday, May 17, 2012 12:03 PM
I was extremely happy with my purchase but a bit confused on why my account was charged twice. no big deal this time but I hope this doesn't happen again.
  • 1.0 Overall satisfaction
  • 4.5 Shipping charges
  • 4.0 
  • 3.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 3.5 Variety of shipping options
Thursday, May 17, 2012 11:14 AM
Have not received my purchase as of today, 5/17/12. Have no other comments at this time.
  • 5.0 Would shop here again
  • 4.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.0 
  • 4.5 Clarity of product information
by jmar, Thursday, May 17, 2012 8:56 AM
I was so pleased. It looks much more expensive than it was.
I will share more after I receive my order. The ordering was very easy.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Bernie, Thursday, May 17, 2012 8:17 AM
the product was exactly as promoted. Received on time. Received in good condition. Very satisfied. Would not hesitate to order again.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 5.0 Clarity of product information
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 
  • 5.0 Selection of products - Types of products available
by Savvy Shoppwe, Wednesday, May 16, 2012 6:54 AM
Attrsctive jewelry at reasonable prices.
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