Restaurant Equipment Solutions

Restaurant Equipment Solutions Store Details
61 customers have rated this store since February 2011

 
3.5
See all ratings
All Ratings
  • 3.7 Shipping charges
  • 3.7 On-time delivery - Product arrived when expected
  • 4.1 Availability of product you wanted
  • 4.3 Charges stated clearly before order submission
  • 4.4 Product met expectations
  • 3.8 Would shop here again
  • 3.1 Order tracking
  • 3.9 Variety of shipping options
  • 3.5 Overall satisfaction
  • 4.3 Overall look and design of site
  • 4.4 Prices relative to other online merchants
  • 4.4 Clarity of product information
  • 4.4 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
  • 3.8 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 2428 6th Ave South, Suite A
Birmingham AL 35233
UNITED STATES
Customer Service: Tel: 877-369-0396
Email: service@restaurantequipmentsolutions.com
Web site: http://www.restaurantequipmentsolutions.com
Features & Services

Ordering Methods
Order phone number: 877-369-0396
Toll-free order phone number: 877-369-0396
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Freight
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
7 Reviews TotalReviews 1 - 7 of about 7
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 4.5 Shipping charges
  • 4.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 4.5 Prices relative to other online merchants
by ness, Wednesday, May 16, 2012 10:08 PM
i like the product...received them on time...i am completely satisfied with this purchase.
this is the first time i've ordered from them. we'll see what happens...when i get the product. so far...online ordering went smoothly.
  • 2.0 Would shop here again
  • 1.5 Overall satisfaction
  • 0.5 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 1.0 Order tracking
  • 1.5 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Wednesday, April 25, 2012 6:46 AM
The staff has been very courtious but the company the product is coming from is very lacks in responding to the calls.
Very easy to find just what I was looking for
  • 1.0 Would shop here again
  • 1.0 Availability of product you wanted
  • 1.0 Order tracking
  • 1.0 Customer support
  • 1.0 On-time delivery - Product arrived when expected
  • 1.0 Product met expectations
  • 1.0 Overall satisfaction
  • 5.0 
by UpsetFrustrated, Tuesday, March 27, 2012 6:33 AM
I never received my shipment. There was supposedly a problem with the manufacturer and it was never shipped out to me...so WHY wasn't I notified?? I really needed this on time. I had to call and supposedly the manufacturer is not honoring the price. When you place an order they dont check to see if the order has been fulfilled when its drop shipped from the manufacturer. Bad system. Won't be going back!!! NOW I'm out 2 weeks and have to try to get my money back or wait until they resolve the issue with the manufacturer.
easy to order.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 
by marg, Saturday, March 17, 2012 11:33 AM
It was. Easy. To. Purchase. On. The. Internet. And. Later. To. Call. An. Ability. To. Give. A. Follow. Up. Call. Is. Very. Important. To. Me. Some. Companies. Dont. Give. A. Phone. Number. On. The. Internet. Or. By. 411. And. I. Will. Not. Do. Business. With. Them.Thank. You. Marge.
THE ORDERING PROCESS WAS A PIECE OF CAKE.
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 On-time delivery - Product arrived when expected
  • 1.5 Customer support
  • 0.5 Order tracking
  • 5.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 3.5 Ease of finding what you are looking for
  • 5.0 
  • 4.0 Overall look and design of site
by Done, Wednesday, March 14, 2012 7:56 PM
i believe this seller completely forgot to process my order. i placed it on 3/2/12, and by the time i received bizrate's shipping confirmation notice, i realized i had not even received any info that the product had been shipped, much less the product itself. i contacted the seller--it took two days for a response! and no apology or explanation for the delay, either, the email simply informed me that my purchase had shipped on 3/13 and provided a ups tracking number. really? it took 11 days for an in-stock item to be processed for shipping? i don't think so. then when i received the ups tracking info, it said that the shipping information had been sent to ups on the 14th, not the 13th. clearly somebody goofed BIG TIME, and then lied about it, so honestly, I don't care how fabulous my purchase is, i'm not doing any more business with RES
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
  • 5.0 Clarity of product information
  • 5.0 
  • 4.5 Overall look and design of site
Monday, March 05, 2012 3:26 PM
At this moment, Monday March 5th we did NOT receive the coffee maker.Alexeeff
I just started to look for a larger coffee maker, and came3 across this website. it made i6t extremely easily to find what I neede.
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
  • 5.0 
by Erin, Friday, March 02, 2012 7:30 AM
Easy to deal with
 


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