Buy.com

Buy.com Store Details
1,120,889 customers have rated this store since October 2008

 
4.4
See all ratings
All Ratings
  • 4.4 Would shop here again
  • 4.2 Clarity of product information
  • 4.2 Shipping charges
  • 4.2 Overall look and design of site
  • 4.4 Overall satisfaction
  • 4.6 Availability of product you wanted
  • 4.5 On-time delivery - Product arrived when expected
  • 4.4 Order tracking
  • 4.2 Variety of shipping options
  • 4.2 Ease of finding what you are looking for
  • 4.5 Charges stated clearly before order submission
  • 4.3 Selection of products - Types of products available
  • 4.3 Prices relative to other online merchants
  • 4.2 Customer support
  • 4.4 Product met expectations
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: A California-based Internet retailer, Buy.com offers millions of Music, Surplus, Books, Videos, DVD's, Games, and Computer Hardware and Software products. It offers comprehensive product searching as well as an on-line order tracking system.
Contact Information
Physical Address: 85 Enterprise
Aliso Viejo CA 92656
UNITED STATES
Customer Service: Email: cs@customerservice.buy.com
Web site: http://www.customerservice.buy.com
Features & Services

Ordering Methods
Order phone number: 
Toll-free order phone number: 
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
167 Reviews TotalReviews 1 - 10 of about 167
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 4.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by soddydenizen, Friday, May 18, 2012 9:10 PM
I have made a lot of purchases from buy over the years and I am sure I will continue to. Large variety and great pricing. I have always had great customer service on the rare occasion it was needed.
Buy.com is my first stop for online purchases in general and electronics in particular. Great selection, excellent pricing and sometimes free shipping. I have been using buy for years.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by fume, Friday, May 18, 2012 4:14 PM
I was very pleased with buying and receiving the merchandise I ordered. I would recommend this site for anyone. Thank you
iT REALLY WAS EASY TO NAVIGATE TO WHAT I WAS LOOKING FOR AND THEN TO PURCHASE. i AM REALLY PLEASED WITH EVERYTHING.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 3.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 
  • 5.0 Shipping charges
  • 4.0 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.0 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 4.0 Clarity of product information
Friday, May 18, 2012 2:59 PM
Product was decent quality for the money. However, I would have paid more for a product that can be used in your lap. Product I purchased must be used on a table in order to keep the tablet upright.
  • 4.5 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 
by Schmo, Friday, May 18, 2012 2:51 PM
Someone put the wrong shipping address on the delivery slip. I tracked down the mail truck and retrieved it from the back of truck three days after promised delivery date. Hope my address has been corrected.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 
  • 3.5 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
Friday, May 18, 2012 10:31 AM
Item was as described and delivered on time.
  • 3.5 Would shop here again
  • 4.5 Overall satisfaction
  • 3.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Shipping charges
  • 5.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by Ritesh, Thursday, May 17, 2012 12:06 PM
The Purchase experience was good and product was delivered on time with my expedited shipping request but unfortunately the product that i purchased has some incompatibility issue with working with my laptop. I've to work with hp to resolve the compatibility problem. But the problem is still open and I'm continue working on that.
The shopping experience was good.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 5.0 Charges stated clearly before order submission
Thursday, May 17, 2012 5:55 AM
Always satisfied with my Buy.Com. Good prices, fast delivery.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 3.5 Shipping charges
  • 5.0 Variety of shipping options
  • 3.5 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Wednesday, May 16, 2012 11:28 AM
I surely plan to shop here again. Oh and I did get into a bit of trouble with my wife over how much I spent but it was worth every second of torment.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 2.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 
  • 3.5 Shipping charges
  • 3.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.0 Variety of shipping options
by Chris, Wednesday, May 16, 2012 8:36 AM
We are very happy that we found a counter-top pressure cooker with a stainless steel inner pot. Beautiful on both the inside and out, and healthful metal to cook in.
  • 3.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.5 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 4.5 Availability of product you wanted
  • 5.0 
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Mam27, Wednesday, May 16, 2012 8:14 AM
I like to see the awesome deals on Buy.com and enjoy choosing what I'd like.
This is not my first purchase from you but it's the first time I have ordered software. It was very easy and the site is nicely laid out.
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