Birthday Express

Birthday Express Store Details
289,936 customers have rated this store since August 1999

 
4.6
See all ratings
All Ratings
  • 4.6 Would shop here again
  • 4.6 Availability of product you wanted
  • 4.6 Clarity of product information
  • 4.6 Charges stated clearly before order submission
  • 4.6 Customer support
  • 4.6 Overall satisfaction
  • 4.5 Ease of finding what you are looking for
  • 4.8 On-time delivery - Product arrived when expected
  • 4.7 Order tracking
  • 4.5 Overall look and design of site
  • 4.5 Selection of products - Types of products available
  • 4.3 Variety of shipping options
  • 4.2 Prices relative to other online merchants
  • 4.0 Shipping charges
  • 4.7 Product met expectations
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Celebrate Express is a leading online destination for party supplies and services focusing on celebrating the lives of children and providing all of the tools necessary to do so. In addition, the company strives to provide parents with helpful tips and advice offering coordinated, custom-packaged parties or items sold individually. Choose from a wide selection of themed paper party goods and supplies, balloons, pi€atas, costumes, toys, favors, birth scrolls, crafts and activities, cake recipes, games, cake toppers,theme-related gifts, and more. Trained Party Planners are available Monday-Friday between 4:30 a.m.-10 p.m. PST, and Saturday-Sunday between 6 a.m.-9 p.m. PST via live chat, phone, or e-mail to take orders, give advice, and offer creative solutions.
Contact Information
Physical Address: 5915 S Moorland Rd
New Berlin WI 53151
UNITED STATES
Customer Service: Tel: (800) 424-7843
Email: customerservice@celebrateexpress.com
Web site: http://www.birthdayexpress.com
Features & Services

Ordering Methods
Order phone number: (800) 424-7843
Toll-free order phone number: (800) 424-7843
Order fax number: 336-662-8104
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: Int. Ship: Canada, Australia, and United Kingdom
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
487 Reviews TotalReviews 1 - 10 of about 487
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Julie, Saturday, May 19, 2012 12:01 PM
Awesome products at an awesome price.
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Order tracking
  • 5.0 Availability of product you wanted
  • 2.5 
  • 1.5 Shipping charges
  • 4.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 3.0 Prices relative to other online merchants
Saturday, May 19, 2012 6:34 AM
shipping costs were too high
i had an issue with the site charging me twice for shipping. i had to empty my cart and redo everything for the order to be correct. took me over an hour to complete. ugh! very frustrating!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 
  • 4.5 Prices relative to other online merchants
by Lady Dee, Saturday, May 19, 2012 5:47 AM
I was very amazed and satisfied with my purchase; I will be shopping here again.
This is my first using Birthday Express and I must say I am very impressed and will be using again.
  • 3.5 Would shop here again
  • 4.0 Overall satisfaction
  • 2.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 
  • 3.5 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
Friday, May 18, 2012 7:13 PM
One item included in a "goody box" was a pack of stickers. Should have included enough sheets for 10 kids-- sold four in a pack... and I was 2 short. I needed to cut the sheets in half just to ensure I had enough for every kid. Not a big deal, but disappointing.
Thank you!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Friday, May 18, 2012 8:40 AM
Awesome products made for an amazing birthday party for my son!
I love buying party supplies from you guys. Great Quality at a Great Price!
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 4.0 Overall satisfaction
  • 5.0 
by Barb, Friday, May 18, 2012 8:31 AM
I definitely will buy from Birthday Express...however I wasn't happy that my delivery (even though my order was delivered on time) went from the UPS terminal to USPS.
  • 3.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 3.5 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 3.5 Ease of finding what you are looking for
  • 3.5 Overall look and design of site
by Trish, Friday, May 18, 2012 5:23 AM
Shipping was a bit expensive but other than that everything else was great :) thank you.
Shipping was quite expensive compared to other companies, but overall I am satisfied with my purchase. Thank you
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 3.5 Ease of finding what you are looking for
  • 4.5 
  • 3.5 Overall look and design of site
by Keshia, Friday, May 18, 2012 4:12 AM
everything went great! products arrived before I expected them to and there wasn't a single thing missing.. my only problem is that I have to exchange one item for a smaller size.. that's not any fault of birthday express. I love how great they are about always getting me what I want before I expect it!
I found a lot of great things, but I feel like the prices are a bit high on a lot of the items considering the quality they usually are. I also wish there were yellow shoes.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 4.0 
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
Thursday, May 17, 2012 10:45 AM
Great service!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by mkcreagan, Thursday, May 17, 2012 8:48 AM
Great experience. Got here SUPER FAST!
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