Foot Locker

Foot Locker Store Details
160,057 customers have rated this store since March 2000

 
4.3
See all ratings
All Ratings
  • 4.4 Overall look and design of site
  • 4.5 Clarity of product information
  • 4.4 Charges stated clearly before order submission
  • 4.0 Shipping charges
  • 4.2 Prices relative to other online merchants
  • 4.5 Order tracking
  • 4.4 Would shop here again
  • 4.3 Customer support
  • 4.4 Availability of product you wanted
  • 4.4 On-time delivery - Product arrived when expected
  • 4.3 Variety of shipping options
  • 4.4 Product met expectations
  • 4.3 Overall satisfaction
  • 4.4 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Foot Locker offers a large selection of athletic footwear and apparel. They carry all major brands and categories of gear and accessories, as well as licensed apparel for professional and college sports teams. The site features contests, games, chats, forums and current sports news.
Contact Information
Physical Address: Footlocker.com
New York NY 10001
UNITED STATES
Customer Service: Tel: (800) 991-6815
Fax: (800) 628-6302
Email: customer_service@footlocker.com
Web site: http://www.footlocker.com
Features & Services

Ordering Methods
Order phone number: (800) 991-6815
Toll-free order phone number: (800) 991-6815
Order fax number: (800) 628-6302
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
190 Reviews TotalReviews 1 - 10 of about 190
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
by gview43213, Friday, May 18, 2012 8:41 PM
I am a regular repeat custom at Footlocker and Footlocker.com , I have high regard for the product lines, availability, and service.
Footlocker is a great store with an excellent online site from which I've had the pleasure yo make several great purchaces, I am a return Platinum Customer, and plan to continue to make purchaces in the future.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by tinna, Friday, May 18, 2012 12:46 PM
Everything about this purchase was really good. The online store is very easy to use and one of the best online stores I have used. I liked getting the tracking information so detailed.
I really liked using the online store. It's easy to use and makes searching for what you want easy and comfortable.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Selection of products - Types of products available
by Los, Thursday, May 17, 2012 11:40 PM
One of the shoes had a ugly crease in the front of the shoe
  • 3.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 5.0 Order tracking
  • 0.5 Availability of product you wanted
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 
  • 5.0 Overall look and design of site
by Dolphin69, Thursday, May 17, 2012 2:11 PM
I received the wrong merchandise.But store Mgr managed to make this bad and unacceptable experience a good one,He solved the issue right there and there.
I was hoping not to be charge for shipping since i tried to opt for send to store feature and I could not do it.It kept adding the shipping and handling. :( Hey 8 $$ are 8 $$ enough for a delicious hamburger.. :)
  • 3.0 Would shop here again
  • 3.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.0 
  • 4.0 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by cmg, Thursday, May 17, 2012 9:18 AM
Shipping is too high for one shirt. Other places off free or low shipping for small items.
Website should offer Debit Card in addition to credit cards.Too much for shipping.
  • 4.5 Would shop here again
  • 3.5 Overall satisfaction
  • 5.0 Product met expectations
  • 2.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 0.5 Order tracking
  • 3.0 Availability of product you wanted
  • 4.5 Clarity of product information
  • 3.0 Selection of products - Types of products available
  • 2.5 Ease of finding what you are looking for
  • 3.5 
  • 4.0 Overall look and design of site
by Renegadepny671, Thursday, May 17, 2012 1:13 AM
Wish the tracking would be updated every 6 to 12 hours because sometimes it takes weeks before I see the location on the tracking.
excellent customer service. also must provide more accurate shipment tracking numbers
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by g, Wednesday, May 16, 2012 9:33 AM
been shoping here all my life
Ive been shopping at Footlocker since I was a kid
  • 2.0 Would shop here again
  • 2.0 Overall satisfaction
  • 2.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 3.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by Brian, Wednesday, May 16, 2012 9:20 AM
Selection at local store was not great. Had gift card, so opted to purchase what I wanted from website. Like shoes, but they don't fit as perfectly as I would hope for $140.
Selection not as great as I would hope, but sufficient. I know foot locker doesn't make the shoes, you sell what is available.
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.5 
  • 3.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Tuesday, May 15, 2012 2:20 AM
would probably look to purchase footwear but not all can be delivered to Australia. Delivery very prompt
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 4.5 Order tracking
  • 5.0 Availability of product you wanted
  • 4.5 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
  • 4.5 
by Antonucc, Sunday, May 13, 2012 8:29 AM
It was easy to place my order.It was deliverd on time.I'm very happy with my order and will return again.
It was very easy to place my order.They had everything that I wanted in stock.I'm very happy.
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