Tilly's

Tilly's Store Details
68,614 customers have rated this store since April 2006

 
4.4
See all ratings
All Ratings
  • 4.6 On-time delivery - Product arrived when expected
  • 4.3 Product met expectations
  • 4.6 Charges stated clearly before order submission
  • 4.3 Availability of product you wanted
  • 4.0 Shipping charges
  • 4.3 Customer support
  • 4.4 Overall satisfaction
  • 4.4 Selection of products - Types of products available
  • 4.4 Clarity of product information
  • 4.6 Order tracking
  • 4.4 Overall look and design of site
  • 4.2 Prices relative to other online merchants
  • 4.3 Variety of shipping options
  • 4.4 Would shop here again
  • 4.6 Ease of finding what you are looking for
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 10 Whatney
Irvine CA 92618
UNITED STATES
Customer Service: Tel: 866-484-5597
Email: customerservice@tillys.com
Web site: http://www.tillys.com
Features & Services

Ordering Methods
Order phone number: 866-484-5597
Toll-free order phone number: 866-484-5597
Order fax number: 949-609-5500
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
26 Reviews TotalReviews 1 - 10 of about 26
  • 4.0 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Customer support
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 3.5 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 3.5 Overall look and design of site
by eeka, Thursday, May 17, 2012 8:29 PM
LOVE THE ONLINE SHOPPING BETTER THAN THE STORE
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
by Alyssa, Wednesday, May 16, 2012 8:48 AM
Love your products but please lower your shipping for orders $25 or more... Free shipping after $75 is too high.
  • 1.0 Would shop here again
  • 3.5 Overall satisfaction
  • 0.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 2.0 Customer support
  • 4.0 Availability of product you wanted
  • 4.5 Order tracking
  • 4.0 
  • 4.0 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
Monday, May 14, 2012 7:28 PM
I ordered two necklaces and a pair of bib shorts. The bibs are too small (this is the size I always wear) and one of the necklaces was broken. We have a Tilly's in Sioux Falls, SD and am going to return the items there.
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 3.5 Availability of product you wanted
  • 3.5 Order tracking
  • 4.5 
  • 4.5 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 4.0 Overall look and design of site
by phil, Saturday, May 12, 2012 6:48 AM
delivery, was fast, some items didn't have size i wanted, plus no shipping!
good place good low prices compared with competitors
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 3.0 On-time delivery - Product arrived when expected
  • 2.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 3.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
Thursday, May 10, 2012 6:18 AM
Shipping was on time but slow. I think it was almost 1 wk door to door. The shoe comapnies deliver much more quickly.
  • 3.0 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.5 Customer support
  • 4.5 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 4.5 
by Babymarty, Wednesday, May 09, 2012 5:19 AM
Although the USPS says they were delivered to my address on May 4th. I still haven't received the shoes that were left out of my order.
I Love Tilly's! The Moola is fantastic!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.5 Overall look and design of site
by Rockin' Rod, Monday, May 07, 2012 2:09 PM
I am very impressed with overall service both at the retail store level and on-line. There is no reason to shop and buy any where else. You guys rock!
Wow. Amizing customer service and selection. Very Impressed.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Thursday, April 26, 2012 1:22 PM
tilly's is A great store. I just wish they would give more discount coupons and not just for one item.....
I WOULD LIKE TO RECIECE MORE COUPONS. NOT JUST FOR ONE ITEM. MAYBE FOR THE WHOLE PURCHASE. THANK YOU
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Brandy, Sunday, April 08, 2012 6:45 PM
Super cute shoes! Quick shipping.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.0 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
by Abe, Thursday, April 05, 2012 4:07 PM
I have to exchange a product. There has been a change in the size needed. I am sure Tilly's will be a pleasure to work with.
While you will probably spend more than $90 dollars free shipping would be a great feature.
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