TheShoeMart

TheShoeMart Store Details
7,840 customers have rated this store since November 2005

 
4.4
See all ratings
All Ratings
  • 4.2 Overall look and design of site
  • 4.4 Overall satisfaction
  • 4.4 Clarity of product information
  • 4.4 Selection of products - Types of products available
  • 4.4 Variety of shipping options
  • 4.7 Charges stated clearly before order submission
  • 4.7 Shipping charges
  • 4.3 Prices relative to other online merchants
  • 4.6 Order tracking
  • 4.4 Ease of finding what you are looking for
  • 4.4 Availability of product you wanted
  • 4.3 Would shop here again
  • 4.5 Product met expectations
  • 4.4 On-time delivery - Product arrived when expected
  • 4.3 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Contact Information
Physical Address: 3 Berkeley Street
Norwalk CT 06850
UNITED STATES
Customer Service: Tel: 800-850-7463 x804
Fax: 203-852-1760
Email: shoemart@theshoemart.com
Web site: http://www.theshoemart.com
Features & Services

Ordering Methods
Order phone number: 800-850-7463
Toll-free order phone number: 800-850-7463
Order fax number: 203-852-1760
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
24 Reviews TotalReviews 1 - 10 of about 24
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by LuLu, Thursday, May 17, 2012 6:51 PM
Great experience! Wonderful price and super fast shopping.
Great price! Can't wait to shop again. Love free shipping!
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 Availability of product you wanted
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Ease of finding what you are looking for
  • 4.0 
  • 4.5 Overall look and design of site
Wednesday, May 16, 2012 5:59 AM
I was very happy to find the sandals I wanted in my size and at a lower price. I will definitely checkout the ShoeMart for future shoe purchases!
I was excited to see that you had the shoe I wanted. They were sold-out at the brick & mortars. It was even at a lower price.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 1.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 1.5 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by basketmaker, Tuesday, May 08, 2012 7:34 AM
I mistakenly ordered the wrong size and returned them. I was disappointed you did not the correct size. I guess that happens!
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 5.0 Product met expectations
  • 0.5 On-time delivery - Product arrived when expected
  • 0.5 Customer support
  • 3.5 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Tuesday, May 08, 2012 6:53 AM
They have not responded to several e-mails sent regarding their mishandling of the order.The product, a pair of Alden shoes, is terrific.
Love your selection of Aldens
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Oboistjs, Friday, May 04, 2012 7:43 AM
I purchased Vibram's Bikilas (this is my second pair). After researching several sources, Shoe Mart was the cheapest. Ordering was easy, and the delivery of the product was sooner than I expected. With a lot of fake Vibrams out there, I was happy to find a seller that sold the real thing.
I've did a lot of comparison shopping for the Vibram Bikilas and this site definitely beat out all the others and with free shipping - now that's a deal! I also am happy that they sell the genuine product and not knock offs.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 4.5 Availability of product you wanted
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 4.5 Selection of products - Types of products available
Thursday, May 03, 2012 6:14 AM
Best ever outfit I have dealt online in close to twenty years. Let's hope that they will keep that old fashion, reliable American way of doing business that was about to become a memory until recently with Plantronics an the ShoeMart. Thank you, again
Fabulous! No gimmicks. I like the idea of not factory surcharges other than cost before reaching checkout.I wish they had the Dark Brown and the Banana colors that I would have liked to have purchased. I wish they notify me if and when they become available.
  • 5.0 Would shop here again
  • 4.5 Availability of product you wanted
  • 4.5 Order tracking
  • 4.5 Customer support
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 5.0 Overall satisfaction
  • 4.5 
Tuesday, April 24, 2012 5:00 PM
Great shoes, great service, quick delivery!
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 2.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 
  • 1.5 Shipping charges
  • 3.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.5 Prices relative to other online merchants
Tuesday, April 24, 2012 12:12 PM
The shoes were really tight, but length wise they were perfect - which was my worry when i purchased them. I did not want to deal with returns - and I HATE how it said "Free returns" but the cost of the shipping is deducted from my return, which is why i didn't want to deal with it. Instead, i paid to have them stretched.
The site seems well stocked, but didn't include some styles I was specifically looking for. I am really worried about the fit of the shoe. Normally in Clarks I am a size 7.5 medium - and that is what I ordered here - except that "medium" is the only choice I found for quite a lot of shoes, so I do not know if it has the same meaning. Therefore, I am worried about having to return them and pay your return shipping fees.
  • 0.5 Would shop here again
  • 2.5 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 2.5 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 0.5 Charges stated clearly before order submission
  • 2.5 Prices relative to other online merchants
by JOE, Friday, April 13, 2012 11:22 AM
WAS TOLD ON WEBSITE A DISCOUNT WOULD BE APPLIED TO MY PURCHASE AT END OF TRANSACTI0N. NEVER GOT A DISCOUNT COST $210 PRICE CHARGED $210
A COUPON OF 29% TO 72 % WAS SUPOSSED TO BE APPLIED AT CHECK OUT. SURE DIDN'T APPLY AT MY CHECKOUT. COST 210.00 AND CHARGED WAS 210.00 SURE DON'T SEE LIKE MUCH OF A DISCOUNT TO ME.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 
by Brad, Tuesday, April 10, 2012 12:22 AM
Excellent customer service and overall a very professional and pleasant experience. A job well done.
Great easy process and fantastic prices. Will definitely buy from you again.
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